Privacy Policy
Last Updated: December 17, 2025
At REMI, your privacy and trust are our top priorities. We are committed to being transparent about how we collect, use, store, and protect your personal information. This Privacy Policy explains how we handle data in connection with our website, services, AI agent interactions, and related features.
1. Information We Collect
We collect and process only the information necessary to provide and improve REMI's services. Depending on how you interact with us, we may collect:
Information You Provide Directly
- Name, email address, and contact details
- Company name, job title, and professional information
- Voice notes, transcriptions, or summaries captured during your use of REMI
- Business cards, images, or other uploaded files associated with contacts
- Any other data you voluntarily share through forms, chat interfaces, or support requests
Information Collected Automatically
When you use REMI or visit our website, we may automatically collect:
- Device and browser information (e.g., IP address, OS, browser type)
- Usage data (e.g., feature interactions, timestamps, session duration)
- Technical data to help us improve service performance and security
Third-Party Data Sources
If you choose to integrate REMI with third-party tools (e.g., CRM platforms like Salesforce or HubSpot), we may process relevant data from those services only with your explicit permission and in accordance with their terms and policies.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve REMI's functionality: Enable features like voice capture, transcription, contact management, and CRM syncing.
- Personalize user experience: Remember context, preferences, and past interactions to enhance future conversations.
- Support communication: Respond to inquiries, provide support, and share product updates (only if you opt in).
- Improve our services: Analyze usage data to refine REMI's performance, security, and user experience.
- Comply with legal obligations: Fulfill applicable laws, regulations, or requests from authorized authorities.
We do not sell, rent, or trade your data with third parties.
3. How We Store and Protect Your Data
We use industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
- Data encryption during transfer and at rest
- Strict access controls for authorized personnel
- Regular security audits and monitoring
- Secure infrastructure hosted on trusted cloud service providers
Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You can request deletion of your data at any time.
4. AI Processing and Context Capture
As an AI-powered agent, REMI may process and analyze data you provide, including conversations, voice notes, and uploaded materials, to deliver context-aware features. This processing is done to:
- Generate summaries, follow-ups, and recommendations
- Organize and categorize conversations
- Sync data with authorized third-party tools (e.g., CRM platforms)
- Improve REMI's ability to deliver relevant insights
We do not use your proprietary or confidential data to train public AI models or share it outside the scope of providing REMI's services.
5. Cookies and Tracking Technologies
Our website and platform may use cookies, web beacons, and similar technologies to:
- Enhance user experience and remember preferences
- Analyze traffic and usage patterns
- Improve performance and security
You can disable cookies through your browser settings, though this may affect certain features.
6. Your Rights
Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data from our systems.
- Portability: Request that we transfer your data to another service provider.
- Opt-out: Withdraw consent for data processing or marketing communications.
To exercise these rights, please contact us at contact@remi.events
7. Data Sharing and Third Parties
We may share your data only in the following cases:
- With service providers who assist in operating our platform (e.g., hosting, analytics, CRM integration) under strict confidentiality and security terms.
- If required by law, regulation, or valid legal process.
- In the event of a merger, acquisition, or sale of assets, where data transfer is necessary to continue providing services.
We never sell your data to advertisers or unrelated third parties.
8. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. We take appropriate safeguards to protect your information when transferring it internationally.
9. Children's Privacy
REMI is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such a collection, we will delete the data promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of REMI after updates constitutes your acceptance of the revised policy.
11. Terms of Use
REMI is designed exclusively for registered organizations and their authorized employees. Access to the app is restricted and follows a strict verification process. The terms below outline the conditions for using REMI:
Organizational Eligibility
- Only organizations can register for access to REMI.
- Individual users cannot create accounts independently.
User Access Requirements & Verification
- Employees must use their organizational details to sign up.
- We perform KYC and then approve or disapprove, or may request additional information via email.
- Personal or consumer level usage is not supported.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us at: contact@remi.events
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